Blog

I’m so thankful for the team we have created.

I’ve officially seen the full spectrum of Remote Deposit Capture now.
We’ve been to banks that will sell scanners and merchant capture solutions to mom and pop shops and give their dog a login account through cash management (Don’t worry he’s a guard dog, so he understands security). I’ve also talked to CEO’s who just won’t allow their customers to do their encoding for them, so they won’t even consider a merchant capture product. Maybe he should get a more reliable customer base.

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I am not an expert in the field of banking by any stretch, but I am a consumer and customer of one of the biggest banks in America…who shall remain nameless 🙂 and SOMETHINGS awry with their communication between customers and customer service. Let me tell you about my recent experience…

Throughout my career, I have found that the single most frequent cause of a project or group’s failure occurs when the individual’s involved fail to communicate. While the seemingly obvious problem is easily visible, the transitions required to correct the situation are less pronounced and can be difficult to implement when one is not focusing on the process. The path toward correction of the communication problem has a dysfunctional, collaborative, and anticipatory phase. Discerning which phase a group is in can be simple once one understands the specific symptoms or attributes of the phases.

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Social Knowledge Site Introduces New Media to Banking Industry.

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As a baby boomer, the traditional branch location continues to have some value for use of a community room, safe deposit boxes and just looking your banker in the eye; but the X & Y generations see little to no value in using the traditional branch. Yeah, they may have to go once in a while to get a cashiers check, or sign loan papers, but it’s an exception instead of the rule.

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That would be me, Peggy, the Garland Group’s Administrative Assistant. I joined the company at the end of May and have been learning a bit since then about the banking industry. It’s changed quite a bit since i was a teller back in the seventies! Several of the guys I now work with weren’t even born when I was posting deposits on a computer that was almost the size of my desk here at the office, and I was opening savings accounts that paid 16% interest!! Lots of changes in the banking industry through the years. I recently found out that I can’t go into my bank and ask for an auto loan. Those, at least at my bank (which is one of the largest), are done completely online. I imagine it’s the same when applying for a mortgage loan.

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My home sits about a quarter of a mile from the Minnesota Vikings Summer Training Camp. Every year at this time, a caravan of big media trucks equipped with satellite video equipment rolls into town. Camera crews rove around for a couple days picking up footage of the fanfare and getting interviews. In the end, only a few short moments of video ever make it onto the evening news. And in those few short moments, I am given a limited perspective of what has been going on all week just a couple blocks over.

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I’m rather excited about the upcoming months with The Garland Group and Banktastic. I’m being sent to several different events, some of which include places I’ve never seen.

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We’d like to introduce to Juston Glenn, our newest Security Consultant with The Garland Group!

Juston has been with The Garland Group for a couple of months now, and you can read about Juston’s history on our company page. But in true Garland Group fashion, here’s a little off-the-cuff survey we got him to complete to help break the ice. Welcome aboard, Juston!

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