Thank you to Becky Frederick from Deluxe Corp. for an excellent webinar presenting Best Practices in Complaint Management. This topic seems to be on everyone’s hot topic list ….here is some of the info she covered:
- Current regulatory landscape review of Compliant Management
- How to build your complaint processes and program
- What role UDAAP plays a part in the complaint space
- The role of social media
- 10 point readiness checklist for your own successful complaint management program
For a PDF copy of this presentation –> Complaint Management Best Practices
For those that missed the webinar, please check out the recording below. If you can’t see the video below…Link to video here!