While working with The Garland Group, I have been able to audit both large and small shops from Dallas to my old location back in East Texas. I myself came from a small shop with daily problems, mainly in the document imaging and merchant/branch capture areas. I was surprised to see that many large shops were having the exact same problems with different core vendors when dealing with these areas of service. I always felt that being a small community bank, we were a year or two behind on the tech side of banking (document imaging, branch/merchant capture). I was relieved to see that all the daily issues I was getting gray hairs over were also being experienced in other institutions from my experience as a Security Consultant for The Garland Group. It was very interesting to see how banks handled all the different issues with these products (document imaging/merchant capture) that are becoming more in demand for faster funds availability and remote customer service.
I always felt that my vendor at the time was in such a rush to continue to push out new products and patches that the customer service side was lacking in support and notification. I understand that larger institutions house full-time staff dedicated to new releases and application specific software (DDA, LAS). It always seemed that the majority of problems that I experienced were due to version mismatches thanks to lack of notification from the vendor of updates and patches. Finally, I discover the vendor